Terms & Conditions

These terms ("Terms") govern your use of all products, applications and services provided by Bitwize.ai, Inc. ("we", "us", "our"), a corporation incorporated under the laws of the Province of Ontario, Canada, including Aria, Chaise, Logue, ChatBro and the bitwize.ai website (together, the "Services").

By creating an account, downloading an application or using this website, you agree to these Terms. If you do not agree, do not use the Services.

1. Who can use the Services

Aria is for adults. You must be at least 18 to hold an Aria account, as a customer or as a worker. There is no parental-consent route: work is being arranged inside a home and money is changing hands.

Logue and ChatBro may be used from age 13 with the consent and supervision of a parent or legal guardian, and freely from 18.

You confirm you have the legal capacity to enter into these Terms. If you are using the Services for an organization, you confirm you have authority to bind it.

2. Your content

You own what you create. Documents, recordings, transcriptions, job descriptions, photos, messages and reviews remain yours, and we claim no ownership of them.

To operate Aria, we need a narrow permission: a licence to store, transmit and display the content you submit to the extent required to arrange, deliver and support the job you asked for, such as showing your job description to the worker. It is limited to running the service, it ends when you delete the content or close your account, and it does not extend to anything else.

We do not use your content to train AI models, and we do not let anyone else use it for that either.

Logue and ChatBro content never reaches us at all, so no licence arises.

3. AI output

Our products use AI, and AI is wrong sometimes. You acknowledge that:

• AI may generate content that is incorrect, incomplete, misleading or inappropriate.
• You should not rely on AI output as medical, legal, financial or other professional advice.
• AI responses are probabilistic and may not reflect current or accurate information.
• You are responsible for checking AI output before acting on it, and for any code or technical solution it produces before you run it.
• Where Aria arranges something on your behalf, the mandate in §17 governs what it may do without asking you first.

4. Licence and intellectual property

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use our applications on devices you own or control, for your personal or internal business purposes.

Some of our applications are open source. Logue is released under the MIT License with source at github.com/bitwize-ai/Logue. Your rights to use, copy, modify and distribute an open-source application come from that licence, which prevails over any conflicting restriction here. Bitwize names, logos and trademarks are not granted under those licences and remain ours.

For anything not open source, Aria included, all intellectual property in the Services remains ours, and you may not copy, modify, reverse engineer or create derivative works from it except as applicable law permits.

Our applications incorporate third-party open-source components and AI models under their own licences, listed in each application's acknowledgements. Nothing here restricts rights those licences give you.

One carve-out survives you closing your account: a review you published stays published, as part of the worker's record under §27, and the licence to display it lasts as long as it remains on the platform.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc.

5. Acceptable use

You agree not to use the Services:

• For any unlawful purpose, or to arrange or generate content promoting illegal activity.
• To produce content that is discriminatory or hateful, or that promotes harm.
• To create misleading or fraudulent content, spam, or malware.
• To harass, threaten or endanger another user.
• In any way that could damage, disable or impair the Services.
• To reverse engineer or extract AI models, training data or source code.
• To infringe anyone's intellectual property rights.
• To misrepresent your identity, your qualifications or your right to work.

Logue and ChatBro run on your device and we do not monitor them. If a violation comes to our attention, it breaches your licence and we may revoke it. Aria accounts are subject to §32.

6. Export compliance

You agree not to export or re-export our applications in violation of applicable export control law, including Canadian export controls and, where relevant, the United States Export Administration Regulations.

7. Disclaimer of warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. THIS DOES NOT AFFECT STATUTORY RIGHTS THAT CANNOT BE EXCLUDED, INCLUDING THOSE UNDER THE ONTARIO CONSUMER PROTECTION ACT, 2002.

8. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES.
• OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO A JOB BOOKED THROUGH ARIA IS LIMITED TO THE AMOUNT YOU PAID FOR THAT JOB.
• OUR TOTAL LIABILITY FOR EVERYTHING ELSE IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US IN THE PRECEDING TWELVE MONTHS, OR CAD $100.
• WE ARE NOT LIABLE FOR ACTIONS TAKEN ON THE BASIS OF AI-GENERATED CONTENT, OR FOR LOSS OF DATA, PROFIT, GOODWILL OR BUSINESS OPPORTUNITY.

Nothing here excludes liability that cannot lawfully be excluded, including for fraud, fraudulent misrepresentation, or death or personal injury caused by our negligence.

9. Indemnification

To the extent the law permits, you will indemnify and hold harmless Bitwize.ai, Inc. and its officers, directors, employees and agents against claims, liabilities, damages, losses and expenses arising from: (a) your wilful misconduct or breach of law in connection with the Services; (b) your breach of these Terms; (c) your infringement of third-party rights; or (d) for workers, the work you perform. This does not apply where consumer protection law prohibits it.

10. Force majeure

We are not liable for failure or delay caused by events beyond our reasonable control: natural disasters, war, terrorism, pandemics, government action, power failures, internet disruption or third-party outages. If such an event lasts more than 90 consecutive days, either party may terminate on written notice.

11. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict of law principles.

If something goes wrong, tell us first. Write to support@bitwize.ai and we will try to resolve it in good faith. If we cannot within 30 days, the dispute goes to the courts of Ontario.

There is no mandatory arbitration clause and no class action waiver in these Terms. Ontario's Consumer Protection Act, 2002 makes them unenforceable against consumers here, and we would rather not print a term we know does not bind you.

Nothing here overrides mandatory consumer protection law where you live.

12. Changes, severability, waiver, assignment, entire agreement

Changes. We may update these Terms. Material changes are announced on this website and, for Aria account holders, by email at least 30 days before they take effect. If you do not agree, stop using the Services before then. Continued use after that constitutes acceptance.

Severability. If a provision is unenforceable, the rest remains in force.

Waiver. A failure or delay in exercising a right is not a waiver of it, and a partial exercise does not preclude further exercise.

Assignment. We may assign these Terms in connection with a merger, acquisition, reorganization or sale of substantially all our assets; we will notify you and update the Privacy Policy to name the new data controller. You may not assign your rights or obligations without our written consent.

Entire agreement. These Terms and the Privacy Policy are the whole agreement between us regarding the Services, superseding any prior understanding.

Survival. Termination of these Terms, or closure of an account, does not end §7 (disclaimer of warranties), §8 (limitation of liability) or §9 (indemnification). Those survive, together with any provision that by its nature is meant to.

13. Contact

Bitwize.ai, Inc.
Ontario, Canada
support@bitwize.ai

14. Your Aria account

You need an account, the details on it must be accurate, and you are responsible for what happens under it. Keep your credentials to yourself and tell us promptly at support@bitwize.ai if you think someone else has access. One account per person; you may not let anyone else use yours.

You can close your account at any time. Closing it does not cancel a booking that is already under way. Cancel the booking first (§22).

15. Aria is a marketplace, not a service provider

This section limits what Bitwize is responsible for. Read it before you book anything.

Bitwize does not perform the work. We do not employ the people who do it, we do not supervise it, and we are not a party to the agreement to do it. Aria is a platform that introduces a customer to a worker and handles the money between them.

When a booking is confirmed, a contract for the work is formed directly between you and the worker. We are not a party to that contract. Our own agreement with you is limited to providing the platform.

It follows that:

• The worker, not Bitwize, is responsible for the quality, safety and legality of the work.
• The worker, not Bitwize, holds any licence, certification or insurance the work requires, and is responsible for having it.
• Bitwize is not liable for the worker's acts or omissions, beyond the specific commitments we make in sections 24 to 26.

16. A release between you and the worker

The contract for the work is between you and the worker (§15), so a claim arising from that work is between you and the worker too.

To the fullest extent the law allows, you release Bitwize and our officers, employees and agents from any claim, demand or damage of any kind, known or unknown, arising out of or connected with a booking, the work done under it, or a dispute with the other party to it.

That release does not cover our own wrongdoing, and it does not limit any right you hold under consumer protection law that cannot be waived. Where a jurisdiction refuses to give effect to a general release of unknown claims, this section applies only as far as that jurisdiction allows.

17. Workers are independent contractors

WORKERS WHO ACCEPT JOBS THROUGH ARIA ARE INDEPENDENT CONTRACTORS. THEY ARE NOT EMPLOYEES, AGENTS, PARTNERS, JOINT VENTURERS, FRANCHISEES OR SUBCONTRACTORS OF BITWIZE.AI, INC.

No worker has authority to bind us, to make representations on our behalf, or to hold themselves out as acting for us. Nothing in these Terms creates an employment relationship between Bitwize and any worker.

18. What you authorize Aria to do

Aria acts on your behalf. This section is the authority you give it, and the limits on that authority.

You authorize Aria to: read the job you describe, identify suitable verified workers, agree a price and a time for the work with them, and, where you have enabled it, confirm a booking and authorize your payment method for the agreed amount.

Aria will not, in any configuration:

• Agree a total above the limit you set, or above any total you have already approved.
• Charge you for an extra or a change of scope without your specific approval (§21).
• Enter into any commitment on your behalf other than booking the work you asked for.
• Represent itself to a worker as anything other than an assistant acting for you.

You are bound by what Aria agrees within those limits, the same as if you had agreed it yourself. That is why the limits above are written down instead of left to inference.

You stay in control of the scope. You may set spending limits, require your own approval on every booking before it takes effect, or withdraw the authority entirely, at any time, from within the app, with no reason and no penalty. Withdrawing it does not undo a booking Aria already made within its authority; cancel that under §22.

Before any booking takes effect you are shown the worker, the time, and the full price, and you can decline.

19. Prices and fees

You are shown one all-in price before anything is booked, inclusive of applicable taxes, and that is the number you pay. There is no subscription and nothing is due up front.

Our service fee is included in the price you are shown, and is disclosed to you before you book. Workers pay us a fee only when a job is completed, never for a lead and never for work that did not land. Fee rates are published in the app at the point they apply to you.

The price covers the labour agreed. Materials, parts and permits are separate unless the job description says otherwise, and any of them being needed makes it an extra under §21.

20. How payment works

Payments are processed by Stripe. Your card details go to Stripe directly and we never see or store them.

When a booking is confirmed, your card is authorized for the agreed amount: held, not charged. The money stays with you. It is captured only after the work is finished and you have approved it, or under §23.

If the authorization fails, the booking does not take effect.

21. Bookings made well in advance

A card authorization does not last indefinitely. It expires in about seven days. For a booking further out than that, Aria will re-authorize your card before the job, and may do so more than once for a distant booking.

If a re-authorization fails (an expired card, insufficient funds, a bank decline), we will notify you and give you a reasonable opportunity to fix it. If it is still unresolved by the time the job is due, the booking may be cancelled, and that cancellation is treated as yours under §22. Keep your payment method current.

22. Extras and changes of scope

Sometimes a job turns out to be bigger than it looked. When that happens, the worker submits the extra through Aria and you must approve it before it can be charged. Nothing is ever added after the fact.

If you decline an extra, the original agreed work stands and is paid for as agreed. If the original work genuinely cannot be completed without the extra, either of you may cancel, and you pay only for work already done.

Anything agreed directly with a worker outside the app is between the two of you. It is not covered by the price, the hold, or anything else in these Terms (see §29).

23. Cancelling, rescheduling and no-shows

• You cancel before the worker starts travelling: free. The authorization is released. Depending on your bank, it can take a few business days to disappear from your statement.
• You cancel after they have set out, or you are not there to let them in: a cancellation fee may apply, disclosed in the app before you confirm the cancellation and reflecting the worker's lost time.
• The worker cancels: you pay nothing, and §25 applies.
• The worker does not turn up: you pay nothing, the authorization is released, and §25 applies.
• Rescheduling by agreement is free, subject to §20 if the new date is far out.

Cancelling repeatedly may lead to suspension under §32.

24. Finishing, approving, and the seven-day window

When the work is done the worker marks it complete, and we ask you to look at it and approve it. On approval, your card is captured and the worker is paid.

A job cannot stay open indefinitely if you neither approve it nor raise a problem, because the worker would go unpaid and the authorization would lapse anyway.

You have seven days from the moment a job is marked complete to approve it or raise a problem. After seven days it is treated as approved and your card is captured automatically.

You will be reminded before that happens, in the app and by email. Raising a problem within the window stops the clock until it is resolved (§24). Automatic approval does not remove any statutory right you have, and does not stop you disputing the work afterwards.

25. If something goes wrong with the work

Raise it in the app within the seven-day window and capture is paused while we look at it. We will hear both sides and try to broker a fair outcome: the work redone, a partial refund, or a full refund.

Where we agree a refund, it goes back to your original payment method. Where the authorization has not yet been captured, we simply release it and nothing is charged.

Because the contract for the work is between you and the worker (§15), we cannot decide a legal dispute between the two of you. We can hold the money until the question is settled, and stop paying out on work that was not done. Both of you keep every right you have at law, including under the Ontario Consumer Protection Act, 2002.

26. If a worker falls through

If a worker cancels or does not turn up, we will look for a replacement at no extra cost to you, rather than handing the search back to you. You will not pay more than the price you already agreed.

The limits of that promise should be exact. We commit to searching and to protecting your price. We cannot promise that a replacement will always be found in time, or cover every consequence of a worker letting you down. Where we find nobody, you pay nothing and the authorization is released.

27. Tips

Tipping is optional. If you tip, the worker receives all of it. We take no fee from a tip, ever. A tip is charged separately from the job price and is not refundable once the job has been approved.

28. Reviews

Reviews must be honest and based on your own experience of the job. Do not post anything false, defamatory, discriminatory, or unrelated to the work, and do not offer or accept anything in exchange for a review.

We do not delete a review for being negative. We will remove one that breaks the rule above. Reviews are published as described in the Privacy Policy, §20.

29. Your home, your responsibility

Someone is coming to a place you control, so a few things are yours to handle:

• Describe the job accurately, including anything that makes it harder or more dangerous than it sounds.
• Provide safe access, and be there or arrange for someone to be.
• Secure valuables, pets and anything fragile.
• Tell the worker about hazards you know of: the wiring, the step, the dog.
• Make sure the work is lawful for the property and that you are entitled to authorize it. If you rent, that may mean asking your landlord.

What you take on. Letting someone you have not met into your home carries risk that no platform can remove. You accept that risk. We verify identity and check records (§19 of the Privacy Policy), and a check tells you about a person's past, not what they will do next.

Occupier's duty. Under Ontario's Occupiers' Liability Act the person in control of a property owes a duty of reasonable care to anyone they permit onto it. For a job booked through Aria, that person is you, not Bitwize. Disclosing a hazard under this section does not move that duty to us.

30. Treating each other decently, and leaving an unsafe job

A worker in your home is entitled to the courtesy you would expect yourself. Harassment, discrimination, intimidation, sexual advances, and asking somebody to work in conditions that are unsafe or unlawful are each grounds for us to cancel the booking and close the account behind it.

A worker may leave a job at any point if the site is unsafe, if the work is materially different from how it was described, or if they are treated in any of those ways. Leaving for one of those reasons is not a cancellation under §24. It carries no fee, no rating penalty and no reliability mark, and the customer is charged only for work actually completed.

31. Keep it on the platform

If Aria introduced you to a worker, arrange and pay for that job through Aria. Taking it off-platform to avoid the fee means losing everything the platform provides: the held payment, the approval step, the replacement commitment, the dispute process and the verification. We may suspend accounts that do this systematically.

This is not a restraint on who you may hire in future. It is about the job we introduced you for.

32. Jobs Aria will not arrange

Aria may not be used to arrange work that is illegal; that requires a licence or certification the worker does not hold; involving the handling or disposal of hazardous materials except by someone qualified to do it; involving weapons, controlled substances, or anything of a sexual nature; involving the care of children, elderly or vulnerable people; involving the operation of a motor vehicle carrying passengers for hire; or which we reasonably believe is unsafe.

We may cancel any booking that falls into this section, at any point, without a fee to you.

33. We are not an insurer

Bitwize does not insure the work, does not guarantee its quality, and provides no warranty on it. Any warranty on the work is the worker's, and any claim for damage to your property is against the worker, who is responsible for holding appropriate insurance. Verifying a worker's identity is not a guarantee of their competence, their conduct, or their insurance being in force on the day.

A platform that holds your money can easily look like one that stands behind the work, so it is worth saying plainly that we do not. Sections 23 to 25 set out the commitments we do make, and there are no others.

34. Suspension and termination

We may suspend or close an Aria account that breaches these Terms, fails verification, or where we reasonably believe there is fraud or a risk to someone's safety. Where it is safe and lawful to do so, we will tell you why and give you a chance to respond. For anything short of a safety or fraud issue, we will give notice before acting.

You may close your account at any time. On closure, active bookings are cancelled under §22, money held for completed work is settled normally, and the Privacy Policy, §22, governs what is deleted and what we must keep.

We may discontinue Aria on 90 days' notice, during which we will complete or refund outstanding bookings.

35. You are running your own business

You are an independent contractor, not an employee of Bitwize. You choose which jobs to accept and which to decline. You decide how to do the work. You supply your own tools, vehicle and materials. You may work for anyone else, including our competitors, at any time.

Consequently: you receive no wage, no overtime, no vacation pay, no severance and no benefits from us; we do not deduct income tax, CPP or EI; you will not receive a T4. You are responsible for your own income tax and CPP contributions, for registering and remitting GST/HST if your revenue requires it, and for any licence, certification or permit your trade requires. Amounts we report to you are gross.

You are responsible for carrying insurance appropriate to the work you accept, including liability cover. We do not insure you and we are not your insurer (§31).

Insurance and coverage are yours to arrange, and that includes workplace coverage. Many independent operators in Ontario must register with the WSIB, and some are entitled to elect optional coverage instead. Which applies to you depends on your trade and how you operate; find out rather than assume, because we do not carry it for you.

36. Verification

Before you can accept work, you must complete verification, which means confirming your identity against government-issued ID and passing a criminal record check, carried out by our third-party screening provider. You consent to that check separately, before it runs, and the Privacy Policy, §18, sets out exactly what happens to the results.

Your information must stay accurate. If a licence lapses or your circumstances change materially, tell us. We may re-run verification periodically, and we may suspend an account that fails it.

If a check goes against you, you may ask what it was based on, dispute it with the screening provider, and ask us to reconsider.

37. What you are charged

You are charged only when a job is completed. There are no lead fees, no subscription, and nothing to pay for quoting or for a job that did not land. The fee is deducted from the job payment, and the current rate is shown in the app before you accept.

You keep 100% of any tip.

38. Getting paid

Payouts are made through Stripe to the account you nominate, after the customer approves the job or after the seven-day window in §23 elapses. Payout timing depends on your bank, and we will show the expected date in the app.

If a customer raises a problem within the window, the payout is held until it is resolved (§24). Where a refund is agreed after you have been paid, we may recover the amount from a subsequent payout, and we will tell you before we do.

You are responsible for the accuracy of your payout details.

39. Doing the work

When you accept a job you are agreeing to do it. Turn up on time, do the work to a competent standard, work safely and lawfully, and treat the customer and their home with respect.

Do not accept work you are not qualified or licensed to do. If a job turns out to be materially different from its description, raise it through the app before continuing rather than after. If you need to charge more, submit it as an extra under §21 and wait for approval. Work done without approval will not be paid for.

Mark a job complete only when it is actually complete.

Do the job yourself. You may not send anyone else in your place, and you may not bring a helper who has not been verified through Aria. The customer was shown your profile and your verification, and a substitution makes that false.

Photographs and recording. You may photograph your own work, before and after, and share those through the app. You may not photograph or record anything else in the home, including people, and you may not keep or reuse any image beyond the job and any dispute about it.

40. Cancelling and reliability

Cancel as early as you can, and only when you genuinely have to. Late cancellations and no-shows leave a customer with a lost morning, and they affect your rating and how often you are matched. Repeated late cancellation or failure to turn up may lead to deactivation.

41. Deactivation, and appealing it

We may deactivate a worker account for a breach of these Terms, a failed or lapsed verification, a pattern of cancellations or poor ratings, or conduct that puts someone at risk. Except where safety or fraud requires immediate action, we will tell you the reason first and give you a chance to respond.

You can appeal any deactivation by writing to support@bitwize.ai. A person will review it. Deactivation does not affect money already owed to you for completed work, which is paid out normally.

42. Who agrees to these terms

Whoever sets a shop up on Chaise accepts these Terms on the shop's behalf and confirms they are authorised to do so. The shop, not the individual, is our customer, and the commercial terms are agreed with the shop.

43. Your shop's records, and what you are responsible for

The records a shop keeps in Chaise stay the shop's. We hold them to run the service for you and for nothing else: we do not sell them, we do not market to your clients, and we never use one shop's information for another shop's benefit.

You confirm that you may hold the personal details you record about the people who work for you and about your clients, and that you have the consent needed for any message we send on your instruction. Part C of the Privacy Policy sets out how that responsibility divides between us.

Chaise processes no payments and holds no funds. What a client pays a shop, and what a shop pays the people working in it, is between them; we are not a party to it.

44. Employment type, and what Chaise does not decide

Chaise records the employment type you set for each person and does not allow it to be changed afterwards.

That is a record, not a determination. Chaise does not decide whether a person is an employee or an independent contractor, does not warrant that any arrangement you record is correctly classified, and using it is not a defence to a classification that turns out to be wrong. Employment classification carries tax and statutory consequences that fall on you. Take your own advice on it.

45. Availability, and leaving

Chaise is a hosted service. It is not warranted to be uninterrupted or error-free, and §7 and §8 apply to it in full.

You may close the shop's account at any time, and billing stops the day you do. What becomes of the records afterwards is in §31 of the Privacy Policy.

46. Price

Logue is free and open source under the MIT License. There are no subscriptions, no one-time purchases and no in-app charges, and no payment information is collected. Any optional third-party service you connect, such as an external AI API on your own account and key, is billed by that provider under its own terms, not by us.

ChatBro is retired. It has left the App Store and receives no updates, including security updates. If you still have it installed, treat it as end-of-life software.

47. Your device

You are responsible for the security of your device and for access to our applications. We are not liable if an application does not run at full capacity because of missing internet access, incompatible hardware or a modified operating system. System requirements are published on this website and in each application's listing, and may change between versions.

48. Updates and discontinuation

We may update our applications at any time, and you may need to install an update to keep using one.

We may discontinue an application on at least 90 days' notice. On discontinuation the licence ends, you must stop using the application, and locally stored data stays on your device under your control. Because Logue is MIT-licensed, you may keep using, building and modifying the last released source under that licence regardless, which is a large part of why it is licensed that way.